When you place your order online, you'll receive an order confirmation email. When your order has shipped you will receive a second email letting you know it's on its way.
We are required to collect sales tax for deliveries to the following states: AZ. Tax rates are calculated and applied to your order on order completion. We are required to collect tax on shipping and handling charges where applicable.
Once you have placed your order we begin processing your order. If you call us at (480) 832-9196 within 24 hours of order placement we may be able to change it.
If your order has not shipped or has not been processed completely you can call (480) 832-9196 and we'll do our best to help. Once your order ships you cannot cancel it. You can return your order once it arrives.
Email is usually gets a faster response during non-business hours. We will do our best to answer any question you might have within 24 hours. Please email Judy.Kashiwagi@ksm-inc.com or you can call (480) 832-9196.
All domestic orders will ship within 24 hours of order receipt. We do not ship Saturdays, Sundays, and some holidays. Your order, by default will be shipped USPS Ground service unless another service was requested. Once it is shipped, domestic orders are generally received within 5-7 business days, and international within 2-3 weeks.